Terms of use for the Envita Data Services · Version 2.0 · September 2026
These Service Terms are provided by Envita GmbH, Bahnhofstraße 26, 36110 Schlitz, Germany, registered with the commercial register of the Local Court (Amtsgericht) of Gießen under HRB 12226 (“Envita”, “we”). They govern the use of Envita’s cloud-hosted energy-monitoring software and related data services — currently including the Envita Flow software, the Envita API, Envita Connect and Envita AI, as further developed from time to time (the “Data Services”) — by the business user accepting these terms (the “User”, “you”).
1. Scope and Acceptance
1.1 You accept these Service Terms when creating your account in the Envita software or when logging in for the first time. Please use the Data Services only if you agree to these terms.
1.2 The Data Services are intended exclusively for companies, businesses and other professional users (Unternehmer within the meaning of § 14 BGB). They are not offered to consumers.
1.3 If you are an Authorised Envita Reseller, the reseller agreement concluded between you and Envita prevails over these Service Terms in the event of a conflict. If you have purchased Products or Data Services through an Authorised Envita Reseller, your commercial terms (prices, delivery, hardware warranty) are agreed with that reseller; these Service Terms govern your use of the software.
1.4 Your contract for the Data Services exists directly between you and Envita, regardless of the reseller from which you purchased your hardware. It continues unaffected if that reseller ceases to be an Authorised Envita Reseller; in that case, Envita may continue to provide the Data Services, support and additional offers to you directly or through another partner.
1.5 The version of these Service Terms current at any time is available at envita.io/service-terms. The version accepted by you, and the date and time of acceptance, are recorded by Envita.
2. Your Account
2.1 You will provide accurate and complete information when registering and keep it up to date. The account is registered to the company using the Data Services; the company is responsible for all use made under its account.
2.2 You will keep access credentials confidential and ensure that only authorised personnel of your company use the account. You will inform Envita without undue delay of any suspected unauthorised use.
3. Envita Flow — Free Software
3.1 The Envita software as currently provided (Envita Flow, with its current functionality) is made available to you free of charge. Envita continuously develops the software and may add, change or improve functions at any time.
3.2 Envita may in the future offer additional or advanced functions as paid packages, or designate individual functions as part of a future paid version of the software. Such functions will be marked in the documentation and/or Envita’s then-current price list, and will not become chargeable for you with less than thirty (30) days’ notice.
3.3 Functions that you are already using productively will not be materially removed, degraded or made chargeable for your existing installation with less than twelve (12) months’ prior notice.
4. Paid Services and Subscriptions
4.1 Ordered subscriptions. Paid Data Services ordered from Envita or from an Authorised Envita Reseller (currently the Envita API and Envita Connect) are provided at the prices stated in the relevant order or price list, on a subscription basis for successive periods of twelve (12) months, invoiced annually in advance unless agreed otherwise. Each subscription renews automatically for a further twelve (12) months unless cancelled in writing (email suffices) at least thirty (30) days before the end of the then-current subscription period.
4.2 Monthly subscriptions. Certain Data Services can run in monthly subscription periods at Envita’s then-current price, are billed in advance for each period, and renew automatically unless cancelled with effect from the end of the current monthly period. Extended usage volumes or advanced model tiers may be offered and priced separately.
4.3 If additional Data Services are ordered during a subscription year for an existing annual subscription (for example for additional sensors or gateways), they are invoiced pro rata for the remainder of that subscription year and thereafter together with the renewing subscription.
4.4 Changes to the features or prices of a paid subscription take effect only as of the next renewal date of the relevant subscription, upon at least sixty (60) days’ prior notice for annual subscriptions and at least one month’s prior notice for monthly subscriptions.
4.5 An active, paid Envita API subscription maintained continuously since a sensor’s activation may additionally qualify that sensor for Envita’s extended hardware warranty; the conditions are set out in the Envita Warranty Policy provided with your purchase. Other subscriptions (for example Envita Connect or Envita AI) do not qualify.
5. Licence and Restrictions
5.1 Envita grants you a limited, non-exclusive, non-transferable right to use the Data Services for the duration of your account, for your own internal business purposes and for the installations registered to your account. Each sensor and gateway is assigned to one registered installation at a time; use for multiple end customers or sites at the same time requires a separate agreement with Envita.
5.2 Access provided for demonstration, trial or evaluation purposes is time-limited, may be restricted in functionality and may not be used commercially.
5.3 You will not: (a) resell, sublicense or make the Data Services available to third parties, except as expressly permitted under a reseller agreement with Envita; (b) reverse-engineer, decompile or disassemble the software, except to the extent such restriction is prohibited by mandatory law (including §§ 69d, 69e of the German Copyright Act); (c) circumvent or test the security or authentication measures of the Data Services, or circumvent or remove usage limits or tracking mechanisms; (d) use the Data Services in a manner that damages, overloads or impairs them or that infringes applicable law or the rights of third parties; or (e) upload unlawful content.
5.4 All rights in the Data Services, the software, the documentation and the underlying technology remain with Envita and its licensors. You receive no rights other than those expressly granted in these Service Terms.
6. Your Data
6.1 Measurement data collected from your installations belongs to you. Envita hosts and processes it in order to provide the Data Services to you, including visualisation, download and — where subscribed — automatic data integration via the Envita API.
6.2 You can export your measurement data through the functions provided in the Data Services (currently visualisation and download in Envita Flow).
6.3 Envita may use measurement data in anonymised and aggregated form, in a manner that does not identify you or any individual, for purposes such as improving the Data Services, statistics, benchmarking and the development of new functions (including AI-based functions).
6.4 Envita is not obliged to delete measurement data upon termination of your account and may retain it — including so that it can be made available again if your installation or account is reactivated — and may continue to use it as described in clause 6.3. If you need your data elsewhere, please export it before closing your account. Personal data relating to your account is handled in accordance with Envita’s privacy notice and applicable data-protection law; mandatory statutory rights remain unaffected.
7. Availability and Support
7.1 Envita provides the Data Services with reasonable skill and care and uses commercially reasonable efforts to keep them available. Envita does not warrant uninterrupted availability. Envita may carry out maintenance and will use reasonable efforts to schedule planned maintenance outside peak usage times and to give advance notice of it in the software.
7.2 If you obtained the Data Services through an Authorised Envita Reseller, that reseller is your first point of contact for support. In addition, support resources are available at support.envita.io.
8. Data Protection
8.1 Envita processes personal data relating to your account (such as names and contact details of your users) in accordance with applicable data-protection law, including the GDPR, and with Envita’s privacy notice available at envita.io/privacy-policy.
8.2 Measurement data from sensors does not normally contain personal data. If and to the extent that processing of personal data on your behalf becomes necessary for individual services, the parties will conclude a data-processing agreement in accordance with Art. 28 GDPR before such processing begins.
9. Warranty and Liability
9.1 Hardware products are covered by the warranty terms provided with your purchase (the Envita Warranty Policy); these Service Terms do not limit them.
9.2 AI outputs. Envita AI generates content automatically on the basis of your data and modern language models. Outputs may be incomplete or incorrect and are provided as informational support only; they do not constitute professional advice (for example on electrical safety, regulatory compliance or investment decisions), and decisions based on them remain your responsibility.
9.3 Envita is liable without limitation: (a) for damage caused intentionally or by gross negligence; (b) for culpable injury to life, body or health; (c) under the German Product Liability Act (Produkthaftungsgesetz) and any other mandatory statutory liability; (d) for fraudulent concealment of a defect; and (e) to the extent Envita has expressly assumed a guarantee, in accordance with that guarantee.
9.4 For Data Services provided free of charge, Envita’s liability is limited to the cases listed in clause 9.3.
9.5 For paid Data Services, in cases of simple negligence and subject to clause 9.3, Envita is liable only for damage resulting from the breach of a material contractual obligation, being an obligation whose fulfilment is a prerequisite for the proper performance of the contract and on whose fulfilment you regularly rely and may rely (Kardinalpflicht); in such cases, liability is limited to the damage typical for this type of contract and foreseeable at the conclusion of the contract, and Envita’s aggregate liability is limited to the fees paid by you for the affected subscription in the twelve (12) months preceding the event giving rise to the claim.
9.6 You are responsible for the equipment and connectivity needed on your side to use the Data Services (unless ordered from Envita, e.g. Envita Connect), and for regularly exporting data you consider critical.
10. Suspension and Termination
10.1 You may stop using the free Data Services and close your account at any time. Paid subscriptions end in accordance with clause 4.
10.2 Envita may suspend access to the Data Services, in whole or in part, where this is necessary for security reasons, where your use materially breaches these Service Terms or applicable law, or where payments for paid Data Services are in default; where reasonable, Envita will give prior notice and an opportunity to remedy.
10.3 Envita may terminate the contract for the Data Services for good cause, and may discontinue the free Data Services or individual functions subject to the notice periods in clause 3; paid subscriptions remain unaffected until the end of their then-current subscription period.
10.4 Upon termination of your account, your right to use the Data Services ends; clause 6.4 applies to your data.
11. Changes to these Terms
11.1 Envita may amend these Service Terms with effect for the future. You will be notified of amendments in the software or by email at least sixty (60) days before they take effect; for paid subscriptions, material amendments take effect only as of the next renewal date.
11.2 If you continue to use the free Data Services after the notified effective date, the amended terms apply. If you object, you may close your account; for paid subscriptions, the previous terms continue to apply until the end of the current subscription period.
12. Final Provisions
12.1 These Service Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules; the application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
12.2 The exclusive place of jurisdiction for all disputes arising out of or in connection with these Service Terms is the competent court at Envita’s registered seat; Envita may also bring proceedings at your general place of jurisdiction.
12.3 Should any provision of these Service Terms be or become invalid, the validity of the remaining provisions shall not be affected.
12.4 These Service Terms are drawn up in the English language; German legal terms in brackets serve clarification purposes only.
Envita GmbH · Bahnhofstraße 26 · 36110 Schlitz · Germany · info@envita.io · www.envita.io